Refund policy

Returns & Right of Withdrawal

You have the right to withdraw from your purchase within 14 days from the day you receive your order, without providing a reason.

To start a return, please contact us at info@wittenfelt.com. We will provide you with return instructions and, where applicable, a return shipping label.

You may inspect and try on the item as you would in a physical store. Items should be returned in good condition, preferably with all original tags and packaging. If an item has been handled more than necessary to determine its nature, characteristics and fit, we reserve the right to deduct any reduction in value from the refund.

Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at info@wittenfelt.com.

Return Shipping

For returns within Sweden, a return shipping fee of 69 SEK applies. The fee will be deducted from your refund.

If you receive a defective, damaged or incorrect item, Wittenfelt will cover the necessary return shipping costs.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

For approved claims relating to defective, damaged or incorrect items, Wittenfelt will cover the necessary return shipping costs.

Exchanges

We currently do not offer direct exchanges.

The fastest way to receive another size or item is to return the item you have and place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know when the refund has been processed.

Approved refunds will be made to your original payment method. The return shipping fee of 69 SEK will be deducted from the refund for returns within Sweden.

Where required by applicable consumer law, we will also refund the standard delivery cost paid for the original order. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@wittenfelt.com.